Bad service by Eskom

I have reported the fault of the outside box that got burnt on the 18th of March 2024 but up to date I still didn't get help from Eskom... I have been sending emails phone calls nothing.. I am the only household that is affected in my street. Why must it take so long for Eskom to replace my box? How am I expected to live so long without electricity? I am so disappointed with their service and I don't even know how long is still gonna take for them to fix my box. I stay in a dangerous area now Eskom put our family lives at risk. My reference number is ***... I am crying for help