Bad service

Hi, my name is Ellen Kumalo,I've been trying to sort out of not being able to buy electricity at my convenience outlets and bank but without luck from eskom. Firstly I called on 15th to state that since eskom installed the new boxes, we are not able to buy electricity from our nearest outlets or the bank. We can only buy electricity from spa which is like 10ks away from us. The consultant was very friendly and assisted me, later I received an sms with a reference number:*** saying that I will now be able to buy electricity from my bank. I tried buying it but still it didn't allow me and that was on the 15th of December. The consultant told me I must give it 3days.on the 21st December I called in again and they escalated it with the same Ref:number and I was also told to give it 3days again. After 3days still the issue wasn't resolved so I went to my eskom app on the 29th December and logged the same query myself but still even today my issue is not resolved. This is really a inconvenience and bad service