bad service

We are requesting urgent assistance as we have been logging queries on the app and no one seems to assist us. Our electricity has been disconnected since january 2024, we bought electricity and suddenly the meter wasnt connecting, it says the connection failed. We have been to the Polokwane branch multiple times and we were given a token number to press on the meter at home but the issue isn't resolved. We logged a case and someone from eskom came out but didn't fix the issue. We logged a request again this month and it was just closed, no one called or came out to check the issue.