BAD SERVICE

They installed a PREPAID meter on my property on Tuesday, 22 August, but up to today, Friday, 25 August the meter has not been registered with Eskom I have a reference number (after holding for 30 minutes on the line) Ref No *** I am no still holding for 15 minutes AGAIN. I have sent emails, just receive the same automatic reply.... no joy. in the meantime my fridge and freezer is off...