Bad service

We've been without electricity for 2 weeks now, I logged a complaint about the outage and I got a reference and when ever I call for feedback the agents ask for reference and put me on hold for 20 minutes and when returning back to the calk they will ask for reference again and wthin a second after giving them reference again they will say the work order is waiting for aproval and and they will come tomorrow, and its beenn the same thing for the past 2 week, eskom is paying people that are not doing their job the callcenter is even worse.