Bad service

No Eskom now you are doing much. You said i must send an email to you with my reference number but no one respond on that email. My father keeps his insulin medication in the fridge and we had to move him to my aunt's place because we have been out of supply for months in Nkanini. Please get back to me now because I've been trying to call your call center, your lines are queuing now I'm out of airtime. My reference number is ***