Bad service

I have the most horrible experience I have received from them on all the channels.

***-I called on Thursday with another agent who did not introduce herself on Facebook or the chatbot. I was querying about the electricity token not going through. They provided me with a log code they call KEY CHANGING TOKEN I punched it in then did not go through went back to alert them that is not working said should call. That's why we got notified that our meter number has been marked. Since Friday, they promised a technician would come and assist and check we agreed and did not dispute anything.

The painful part is that someone is depending nebulizer that needs to be plugged into the electric socket. I am not sure if they are willing to risk life or shall we prepare for the Funeral by refusing to send out the technician to assist us due to we currently have small units left

When I chat via Facebook get only directed to their line when need to waste time and energy waiting on their log queue. Will be notified that an investigation on my meter has been approved a technician will be dispatched today need to drag and beg them.