Bad service

Good day

I am very disappointed about Eskom service that I received on the 05 August 2019.

Eskom cut my electricity supply on the 04 August 2019 at 16:15pm in Kagiso ext 10, then I checked my units and reflected that I still have units for electricity supply. I thought maybe our area was cutted with electricity to my surprise 4 hours later my neighbour do have the supply of electricity and I am the only house they cutted.

I went to Randfontein offices to enquired and they logged in query on my behalf at 09:30 on the 05 August 2019. At 15:20 on the 05 August 2019 I went again to make a follow up since I ddnt have Eskom contact number & lost my reference..... I did my send query. Same day at 18:20 I called Eskom on ***to my surprise consultant tells me that I have to go back to Randfontein to request them to come to my house for investigation, if I ddnt call I couldn't have known that I am suppose to go to "RANDFONTEIN ESKOM OFFICES" FOR THE THIRD TIME WITH THE SAME QUERY WITH NO FEEDBACK NOR COMMUNICATION!!!!!!! THIS IS NOT A GOOD CUSTOMER SERVICE THAT ESKOM IN RANDFONTEIN IS RENDERING.... M AM SO ****ED OFF#*#*#*#* I DID NOT GO TO WORK ON THE 5TH AUGUST 2019 MEANING I was off for nothing...... THIS IS NOT ACCEPTABLE!!!!!

Kind Regards Miss DP Jwili