Bad Service

It all started on 24 December 2017 just before 20:00 when the areas power went down and reported the power failure...We hot an reference number ********** 68... at 22:00 we have phoned again for feetback and we spoke to an lady that said that they have found the problem and are busy fixing it and that the power will be restored in an hour. At 04:00 on 25 December 2017 I phoned again to find out whats happening because power is still of then the operator said no the Technician requested more technician and equipment to fix the fault... At 07:00 of 25 December 2017 I phone again asking about the failure then the operator said that there are no fault reported in the area that she will open a fault and gave me new refference ********** 58.... At 09:00 of 25 December 2017 my nabour phoned to ask why and what is happening and then he was also told that nobody have reported it yet she will report it and dispatch an team and gave him an refference number ********** 01.... I mean its 09:30 on 25 December 2017 more that 12hours of no power this is not acceptable each time you phone you get another excuse.