Bad service

morning I have never ever seen a big company like Eskom treating their customer with respect. we pay their salary but they don't care. I bought electricity on the 18/02/2022 with App all to find that I bought with the wrong meter number. when I put my token was rejected immediately I bought the other one with the correct meter number for R500. the very same day I called the Eskom call centre I spoke to Lebo who promised to call me back till today I am still waiting. she said she is going to speak to her manager because she could see both of the amount on their system the old and new meter number. I have send them my meter form number the very same day. I called more than 5 times which I have spend more that R200 for the call. the last time I went to our Protea station and they advice me to go to Randfontein and I ask if the office is open they said yes all to find is not open. you have to call the call centre to assist you. Eskom security and employees they don't care about us all they can do is to promise to assist they knowing that they will not. I only need them to refund my money. the last lady whom make a second promised to call me back is Yolisa who said is trying to get hold of the Guy who was given this complaint but till today there is no respond. I need my money R500 is not like R5.00. I am tired calling them they are quick to run when one is not paying but dragging their feet when it comes to refund us. I wish this can be seen by their CEO. Eskom is such a terrible company when it comes to resolves customer's complaint. Ref***.