Bad service

We have been off supply for 3 weeks here in Nkanini Khayelitsha near Thembela hall and we've been calling Eskom and gave us reference and say they will come when it's not raining. Yesterday was not raining even today it's not raining and we arr still off supply. There's a pregnant lady here she cannot afford to buy R40 paraffin everyday. There are kids that go to school with not ironed clothes, bathing with cold water everyday in this winter and Eskom does not care.