Bad Service

<p>My sister is staying alone at a house in Eersterivier & they were behind with the electricity bill. On Monday 27th of February the afternoon , the electricity was cut off.. On the 28th of February 2017 I myself paid the arrears amount ; I have emailed the proof of payment to the Eskom customer care & has received an acknowledgement email back to say that they have received my proof of payment. On the 1st of March 2017 , I have received another email from the Eskom customer care , to say that they have received the payment & they do apologise for any inconvenience caused but reconnection will take place within 24 hours. I have have been phoning for the reconnection ever since but every time I get a new reference number.On the 2nd of March at 18h00 I was told that the reconnection will take place on this date & they are busy with reconnection in our area & this consultant assured me that it will be reconnected on the 2nd of March. As on the 3Rd of March , we are still sitting in darkness & so many consultants said that they will get a supervisor to contact me , dealt with the matter & yet only 1 supervisor spoke to me while I was holding on for the supervisor. Eskom has left a bad taste in my mouh with this matter.</p>