Bad service

We have app**** for a Eskom line and was given an account number. Eskom ask us to pay a deposit and transfer fee which we did, it has been two weeks Eskom hasn’t put on our electricity. We have sent emails and calls and no help from Eskom. This is very bad service as we are a restaurant that needs to operate. Can someone help. This is our ESKOM REFERENCE NUMBER: ***. Here’s my contact *** ***