Bad experience

An Eskom prepaid meter is registered under my mother's name in Qumbu and Tsolo office usually attend to our reported faults. On the 24th of December 2023 there was a storm and our meter went blank. After couple of hours that day we realised that our lights are on yet the meter is blank. WE knew from that moment there is a problem,we reported the matter to Eskom using a Eskom Alfredchatbot and we received a reference number. We did followups for 2 weeks but after 2 weeks they said the matter had been resolved yet the problem is not fixed. We reported the matter for the second time and they did the same thing they closed the case on the system without attending to it. We can't see the units on the meter and we can't load electricity because the Meter is blank