Bad eskom service

Good day

I would like to share the disgusting and poor service receiving from eskom. I have logged a ticket on the 22 July 2025 for a prepaid meter keypad that is faulty, when ever you want to punch in your token the meter fail to take the numbers and due to that we have been without electricity for more then 3 days, I was promised that the technicians will be dispatched and see to the problem within 7 bussiness days. But they never came I then called again and I was told the they will send a foloup notification for eskom to attend to the matter and that also never happened. Today is the 13 of August 2025 and no one I mean no one came to the house or called to give any updates as to why no one attended to the reference. I'm very upset as to no power at the house I have lost most of my frozen stuff including the meat we bought for the month. I wonder whoever will be compensating us for the lost as this is a eskom meter which can only be serviced by them but they simply don't care. After three days of no power and a struggle to get the token punched in we finally got it right after 3 days of not having electricity. I need this to be resolved ASAP thank you.