Bad customer service

Reference *** I am extremely disappointed with Eskom’s service in Maganeng. Eskom recently removed all the boxes they had installed not long ago, leaving almost half the village in the dark.

I logged a ticket to register my new meter and was told it would take 21 days to activate. I was also advised to visit the Taung branch for assistance. However, At Taung I was told that customer service at the branch is closed and that I should call the customer care center instead.

I have been calling Eskom’s customer care center every day, but I am not getting any help.