bad customer service

We have been waiting for Eskom to come bring a new meter box and fix the electricity and this is the third week. I have been calling and the service an appalling. I spoke to an agent Musa and the team Samukelisiwe but the issue is not resolve. Eskom technicians locked the electricity box outside and now they have been promising us they will come open it and nothing has been done. the technician Nqobs came on the 26 February and promised to come back and never did. I have been calling every day and was close the first query was left open and i was given a new ref number, but the problem has not been solved. the technician Thulani came on Saturday and promised to come and give today but nothing has been done. we never get feedback. we can't load electricity, and we don't have lights, this is very unreasonable and still waiting. i call and some of the agents put me on hold till i hung up!! we are paying for electricity and when we need Eskom to fix their error, we are left in the dark. i have asked for an complaint email but they do not have a process. hence im commenting her, hopefully this will be resolved soon. very very umhapppy with the service