bad customer service

Eskom has failed us in so many ways, we recently had our electricity box changed because it was damaged. The box was replaced 2 months ago and is now broken, my mother has to pay an additional R850 for a new box ontop of that she is given bad attitude by the technicians and the staff at Bellville Eskom telling her our electricity is too strong for that box, who were we supposed to know that when they failed to inform us? they knew we have a geyser at home but still put in that weak box. now the staff member at Bellville is saying we might be without electricity for 30 days as he is not sure when the people might come to attend our case. would you as Eskom staff spend Christmas in the dark? This is very inconsiderate of you and the worst service ever. its been more than 24 hours and we are still sleeping in the dark due to your epic failure and giving us the run around. what about our appliances and meat in the fridge and other products? will you replace them when they spoil?