Bad customer service

We have been buying electricity, we are not connected *******ly. Eskom changed meters and we had unit from our old meter and we were told to send the meter movement form from June we not getting any assistance. What so difficult to give us what we paid for. If we stop buying electricity now you will come running.... Your contact center are useless drop calls and tell me I must call during working hours. You call during working hours they drop calls because they don't want to assist.... Please send us our units. I'm tired of calling Eskom like I'm the one owing them. I have bought electricity for full 12 years and this is how you thank us, I need those units I paid for them