Bad customer service

Dear Eskom Customer Service Team,

I am writing to express my dissatisfaction with the level of service at your Lebowakgomo office. During my recent visit, I was not allowed to enter the office to directly address my queries. Instead, I was required to communicate with a security personnel, who, unfortunately, was unable to provide satisfactory answers to my inquiries.

Additionally, the interaction with the security personnel was unprofessional and marked by an unpleasant attitude, which made the experience even more frustrating. As a valued customer, I believe it is essential to have access to competent and respectful service representatives who can address concerns promptly and effectively.

I kindly request that Eskom reviews the current protocol for handling customer queries at the Lebowakgomo office. Ensuring that trained customer service personnel are accessible to assist customers would greatly improve the quality of service. Furthermore, addressing the professionalism and attitude of the staff will go a long way in building trust and satisfaction among customers.

I trust that my concerns will be taken seriously and hope to see positive changes implemented soon. Please feel free to contact me should you require additional details