BAD BAD ESKOM

We had normal load shedding on Friday it went through up until today 12/2/20 i still don't have DAMN electricity. I have been phoning from Saturday till today my PHONE BILL is sky high. Every time i log a call i was given a ref number and then two hours later they said it was resolved. I spoke to the area manager but to no avail has anything been sorted please can some one get back to me.