Bad Attitude

I the past 3 days I called Eskom, yesterday I was called by someone who could not identify himself properly. When we made a follow up on the reported case today the gentleman called Solly was so rude and told us that he had closed the case yesterday because he could not find us and he closed his phone as saying we are wasting his time. The electricity is still not attended to. His attitude is very bad. Reference number given was *** in respect of meter number ***