Bab Service

I have never been so irritated and disrespected in my life!

We had a power shutdown in my Area, Zone 6 Sebokeng, Ext 3 since monday 14 Jan 2019 till now Friday 18 Jan. We contacted Eskom for assistance and they've been promising to attend to the matter providing us with different reference numbers for each call we make. On Thursday 17th we then decided to visit Eskom's offices in Sebokeng where we met with customer service manager Mr. Raditsela who told us proudly that he knows about the power cut that we should not worry they will attend to it.

We expressed our disappointment of him not apologizing and giving us an indication of when are they going to address our issue and our food are rotten in the fridges. He asked to go out for 2 minutes and we thought he's trying to get some answers from his technical guys only to find that he left the building leaving is there is the office.

When we asked the PA she advised that we should have not let him go as running away from customers is his style. I was so socked and amazed that a person in his position could do such.

Regards; Seabata Mbele **********