ARROGANCE AND POOR SERVICE

On Thursday the 11th of June 2020, I was grossly abused telephonically by eskom at 18H47 phoning on ***. He dropped the phone unceremoniously. He literally said He wont assist me so I must go wherever. at 12H29 on the following day they bluffed me again and said the vehicle has been dispatched to come. I waited but no body came. when I made follow up with Dean from Customer Services nothing was done. He literally took upon himself to organise people to assist me because the technical team in East London were busy frustrating me through this cruel official. The technicians came at 22H48 yesterday. I stayed without Electricity because Eskom is privately owned by this cruel employee who refused to give me his name. The reference number to be used to trace is *** when I tried to trace I got Ndwand NO which is not full. His conduct was really unbecoming of a front line official. I need an urgent redress on this matter and if possible he muat be taken out of frontline.