Appalling service and ************ billing

<p>I recently moved into my new home and after recieving my first account from eskom on 2016-05-17 they had charged me for 3076 units of electricity. On further inspection I noticed that they had used a previous meter reading from 2014-06-11 even though I know that the previous owners payed their account in febuary of this year... I layed a complaint with eskom shortly after recieving the bill in May and to this day I have not been contected to rectify the situation. Furthermore I know that there have been meter readers on my property every month since I have moved in yet eskom insists on using an estimation en every bill they send me.. </p> <p>Everytime I call the call center to inquire on a reasolution I am told that the matter has already been closed and the consoltant "emails" the responsable parties who are "working" on my complaint to contact me, I have yet to recieve a single phone call.</p> <p>The company Is an absolute disgrace when it comes to customer service, unfortunately there is no ulternative service provider as they have the monopoly in this country.</p> <p> </p>