Appalling Service

On Wednesday 30th August2023 we woke up to no electricity and we immediately dismissed it as load shedding but upon seeing that our neighbors have electricity we then went to check the main switch and found that all is in order. we then went to check the amount of units we have on our meter and discovered that we have a fault with the meter box.

My cousin and her husband then assisted in calling Eskom on our behalf as our cellphone batteries were low. I then decided to charge my phone in the car so they could connect me to Eskom. I spoke to one lady that goes by the name of Ayanda who lacked empathy and zero customer service skills. She was rude and her tone was that of someone that was not interested in having our issue resolved. She proceeded to log our case. Then on Friday morning 1st September 2023 i received a call from Eskom's dispatch office and was told that a technician would come out to assist. I advised the gentlemen on the phone that my phone would switch off any moment as i did not have means to charge my phone. He advised that the technician being sent out is fami**** with my area and that I should not worry.

I am typing this on a Sunday morning 3rd of September 2023 from my workplace because I am beyond frustrated. I just made a follow up on reference number *** and am being told that the call has been resolved yet I am still without electricity. The food in the fridge is going off. My kids will literally be without lunch at school as I have to throw out most of the items I bought for them to have sandwiches for school. Can someone who is competent enough at Eskom do what they are suppose to do