Apauling service

<p>such big company like eskom you don't expect anything but good serive,when you call their customer care number you speak to several people in different provinces it is frustrating that you will ask for the person you spoke to previously and they tell you they don't have that person there, I spoke to a team leader his name is (Kgoseame)last night at 20:30 logged my query about their box not taking the numbers for the prepaid electricity the guy told me it's a technical problem he assured me that the technicians will come after 6 hours meaning they'll be at my home round about 2:30 in the morning and that didn't happen. Someone needs to know we were out of power last night till this morning I then called round about 5:20 spoke to an agent by the name of Ali very arrogant and not willing to help me who told me that the technicians will come at 7:30 or 10:00am I further asked for his team leader and he said I will have to call in at 6 again cause they weren't available at that time. I am apauled by this service Eskom has increased their rates which we see ourselves buying airtime every now and then. Their whole process is a nightmare clients fustrations are not taken into consideration I have been **** to, I wasted my airtime speaking to different people and people who are very rude not willing to help........ </p>