ABSOLUTELY USELESS LEVELS OF SERVIE

Absolutely no service at all. We are a prepaid customer and our prepaid customer interface unit is apparently faulty... We have now had no electricity for over 56 hours. We constantly phone Eskom and after at least 2 hours being on hold and "apparently" first in line (My husband literally flew from Joburg to Cape Town faster than Eskom answered their phones. The phone has been put down on me twice and each person I get gives a different answer and my matter has also always been "escalated" we have been promised that it will be sorted on many occasions and yet here we go into our second night in the darkness with absolutely no hope that a resolution is anywhere in site. This service is absolutely USELESS and I cannot believe this is the entity that provide electricity nationally to South Africa! I have never in my life experience such an appalling level of service and they do not even care how much money, time and inconvience this has caused!