A condescending care consultant

I made a call to the MegaWatt care centre at 18h09 08/10/2023 and I got through to Pule. He was rude and impatient as a consultant. He guided me through a process trying to help me with my problem, and when I wanted to confirm and clarify what he had relayed to me he told me I am not listening. I proceeded to tell him I am simply trying to make sure I got everything he said correct he continued being rude and implying at my competence and assuming I am not attentive. If he is treating a 27 year old like this who can grasp average matters about technical matters I fear for an elderly person who will need patience and proper guidance should they have such a matter or anything technically related. Even if his time is pressed this is not the service a customer deserves irrespective of him being the service provider.