A collapsing SOE ill treating pensioners

I have been sending emails to Eskom with regards to recoding my mom's meter for the past 4 months and this has not been resolved to date. My mother is a pensioner is trying to do the noble thing by doing things by the book. She is constantly in worry of her meter which is not being recorded. I have been in communication with Zanele Modise, Climance Sgudla, Jemina Phokotjoe. They advised me forward a picture of a meter, water statement, ID copy and title deed. All these documents were forwarded as requested. I have been sending email on a weekly and non of these individuals care to acknowledge the email receipt nor respond. What needs to happen here? Eskom has people in their payroll who do not care to take their work serios and give the service that is required. Is this how we treat pensioners who want to do the noble thing of paying for their electricity bill?