78yr old mother without electricity since Feb 2024

Ref no: ***

They don't even deserve that star. My 78 year old mother has not had electricity from Eskom since February the 11th. Technicians came after several attempts to get them to go there and claimed they "fixed the circuit breaker at the electricity box outside" few weeks later they came back as we had logged another issue however this time they said the "electricity underground wires were damaged, suppliers had the cables however Eskom hasn't paid the suppliers hence work can't be done" My mother has been living in the dark in Soweto without any electricity from Eskom since February. But she still gets a high electricity bill from Eskom. The alarm we installed for her safety is not working because there's no electricity to charge the battery. This is now a safety!!!!

So this is my last attempt at getting help as our next step will be the Ombudsman. Reference number: ***