7 days without electricity

Its been 7 days without electricity and all I am being told is that Eskom will attend to me during office hours,but what do I do in the meantime?I have a problem the with the keypad side of my voltex meter box is not working and that means I cannot enter my voucher. My electricity has been off since Wed last week there is no way this is ok, I've requested if there is a way to just enter the voucher on your side and this request has been declined I cant go on like this.