6 months without Electricity. Frustrated customer

Complaint About Eskom – 6 Months Without Electricity Due to ****** Cable

I am writing to formally lodge a complaint regarding the unacceptable delay in restoring our electricity supply. It has now been six months since our cable was ******, and despite multiple reports and follow-ups, Eskom has failed to replace the cable or provide any clear timeline for resolution.

Throughout this period, we have been sent from pillar to post, with no meaningful assistance. Each time we contact Eskom, we receive different information, no progress updates, and no commitment to action. This is not only frustrating but deeply unfair to households that depend on electricity for daily living, safety, health, and basic dignity.

Six months without power is completely unacceptable. The lack of urgency from Eskom shows poor service delivery and disregard for affected customers. We demand:

1. Immediate replacement of the ****** cable

2. A clear and written timeline for restoration

3. Transparency regarding the cause of delays

4. Accountability from the responsible department

We expect this matter to be treated with urgency. We have endured long enough and cannot continue living without electricity due to Eskom’s inaction.