5days without power

We bought a property recently in Cape Town. we are not from Cape town so we were not informed about your procedures (move in / move out). Never the less we had a very nice lady assist us on Wednesday 18/08/2021 to get our application processed immediately. We made the payment of R5300 as requested and we were told we would be on the reconnections list the next day (Thursday) 19/08/2021. It’s now Monday 23/08/2021 and we are still without power.

The call centre is really not helpful, they keep telling me they will email the relevant departments but when I called this morning I was told that he couldn’t even see us listed on the reconnections list by a Mr Maison.

Nobody seems to care they quick to take your money but has no follow through