3 days without electricity

Hi I call eskom customer care I have a problem with my metre Ref nn *** when where they load shedding at home the power not come back takes time even the others they have power each and every time now I have 3 days without electricity so I contact them 3 times they told me that my metre is investigation so they told me that I have to wait for 7 days to 14 days so I ask them that my fridge there's a full of things inside so if this thing's been damage was going to pay for it because I'm paying electricity so I don't know what's the problem secondly the customer she gave me a attitude and rude I didn't her attitude I forget her name I'm not happy because I have 4 days now without electricity