3 Days - no response

I lock a call with Eskom on Sunday (lost the ref no), Mo 9.10.17 lock a call again Ref ********** 09, @ 21h00 I phoned again spoke to a very rude lady who refuse to give me her name, said she will transfer me to a supervisor, then cut me of and closed the call as sorted at 21h03. 10.10.17 @ 06h22 phone again spoke to Chris (Ref ********** 11) will marked as urgent @ 17h20 phoned again spoke to Nico, promised to lock a urgent call and promised to phone back in 15 min, no response. 11.10.17 10h15 spoke to Patience, try to get hold of Supervisor (no luck) lock a complaint (Ref ********** 71) promised that Mrs Right will phone me. I phoned Eskom 084 ********** 9.10.2017 @ 20h20 - 30 min 7 sec 9.10.2017 @ 20h50 22 mins 2 sec 10.10.2017 @ 06h12 14 mins 21 sec 10.10.2017 @ 16h25 31 mins 20 sec ***08.10.2017 15h50 13 mins 7 sec 10.10.2017 16h57 29 mins 56 sec 10.10.2017 19h00 20 mins 0 sec So with all this as proof - I wonder of Eskom will fixed the problem today??