KL
Kamohelo L
1 reviews | Active since Mar 2026
26 Mar 2026, 09:21
20Amp re-installation
I am writing to formally lodge a complaint regarding the delay in the re-installation of my electricity meter. I submitted a request on 11 November 2025 (last year) and promptly paid the required amount of R1815.00 as instructed. At the time, I was advised that the replacement process would take approximately six weeks. It is now 26 March 2026, well beyond the communicated timeframe, and I am still waiting for the service to be completed. Despite following up, I have not received any clear feedback, progress updates, or a revised timeline. This delay is unacceptable and has caused significant inconvenience. I fulfilled all my obligations on time, and I expect the same level of service delivery and accountability in return. I kindly request urgent intervention to resolve this matter as soon as possible, along with clear communication on when the meter re-installation will be completed. I would also appreciate an explanation for the delay. Your prompt attention to this issue will be highly appreciated.
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Replies (4)0
Replies (4)
Eskom's replyOfficial
26 Mar 2026, 10:11Dear Kamohelo
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
Best regards,
Eskom's reply26 Mar 2026, 10:11
Official
Dear Kamohelo
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
Best regards,
KL
Kamohelo L's updateReviewer Update
26 Mar 2026, 10:24I sent it hopefully we will get help, its now 4 months waiting
KL
Kamohelo L's update26 Mar 2026, 10:24
Reviewer Update
I sent it hopefully we will get help, its now 4 months waiting
Eskom's replyOfficial
26 Mar 2026, 11:23Dear Kamohelo
We sent you an email, kindly reply to the email.
Kind regards
Eskom Team
We sent you an email, kindly reply to the email.
Kind regards
Eskom Team
Best regards,
Eskom's reply26 Mar 2026, 11:23
Official
Dear Kamohelo
We sent you an email, kindly reply to the email.
Kind regards
Eskom Team
We sent you an email, kindly reply to the email.
Kind regards
Eskom Team
Best regards,
KL
Kamohelo L's updateReviewer Update
21 Apr 2026, 09:15Thank you for your response dated 26 March 2026 acknowledging my query and advising that the matter was referred to the relevant department.
However, it has now been 4 weeks since that response, and I have still not received any feedback, progress update, or resolution. It has also been several months since I initially requested the meter replacement on 25 November and made full payment, based on a promised turnaround time of six weeks.
The lack of communication and prolonged delay is unacceptable. Simply stating that the matter is receiving attention without any meaningful updates or accountability does not resolve the issue.
I am requesting urgent action to finalize the meter replacement, as well as a definite completion date. If there are any challenges causing the delay, these should be clearly communicated.
Please treat this matter with urgency, as the delay continues to cause significant inconvenience.
However, it has now been 4 weeks since that response, and I have still not received any feedback, progress update, or resolution. It has also been several months since I initially requested the meter replacement on 25 November and made full payment, based on a promised turnaround time of six weeks.
The lack of communication and prolonged delay is unacceptable. Simply stating that the matter is receiving attention without any meaningful updates or accountability does not resolve the issue.
I am requesting urgent action to finalize the meter replacement, as well as a definite completion date. If there are any challenges causing the delay, these should be clearly communicated.
Please treat this matter with urgency, as the delay continues to cause significant inconvenience.
KL
Kamohelo L's update21 Apr 2026, 09:15
Reviewer Update
Thank you for your response dated 26 March 2026 acknowledging my query and advising that the matter was referred to the relevant department.
However, it has now been 4 weeks since that response, and I have still not received any feedback, progress update, or resolution. It has also been several months since I initially requested the meter replacement on 25 November and made full payment, based on a promised turnaround time of six weeks.
The lack of communication and prolonged delay is unacceptable. Simply stating that the matter is receiving attention without any meaningful updates or accountability does not resolve the issue.
I am requesting urgent action to finalize the meter replacement, as well as a definite completion date. If there are any challenges causing the delay, these should be clearly communicated.
Please treat this matter with urgency, as the delay continues to cause significant inconvenience.
However, it has now been 4 weeks since that response, and I have still not received any feedback, progress update, or resolution. It has also been several months since I initially requested the meter replacement on 25 November and made full payment, based on a promised turnaround time of six weeks.
The lack of communication and prolonged delay is unacceptable. Simply stating that the matter is receiving attention without any meaningful updates or accountability does not resolve the issue.
I am requesting urgent action to finalize the meter replacement, as well as a definite completion date. If there are any challenges causing the delay, these should be clearly communicated.
Please treat this matter with urgency, as the delay continues to cause significant inconvenience.