*** - Second Electricity Fault ref no.

<p>Good Day</p> <p> </p> <p>I reside in Daveyton, Benoni and i am utterly disappointed with how we as paying customer's of eskom are treated in this way, According to my understanding there was no planned electricity outages scheduled for my area.</p> <p> </p> <p>The sad part is that after following all the procedures put in place by you i was still not assisted instead i am told by Gloria Mabanda from your contact center that my area which is Daveyton is not even covered by the central region but instead its covered by the Bloemfontein region, meaning that i would have to wait for the Bloemfontein region to pick up the fault and then inform my area before a technician can be sent to my area to assist.</p> <p> </p> <p>Now for me that is just not acceptable because firstly we were never informed of all this demarcation of areas, and as a parent who has children who must go to school the next day it means that my children must suffer even though we pay for the service that Eskom is providing. Eskom as issued a public statement saying that there will be no load shedding and we as customers must also check for affected areas which might have outages, now i have done this but its seems like when someone must assist me the blame gets shifted to another region, so now i ask you Eskom CEO and your staff is this the service you aim at providing for your paying customers.</p> <p> </p> <p>Please bare in mind that my electricity always has a fault and whether planned or not and till today no one has come back to me to inform me as to what the issue is that is affecting us so much, now on both occasions that i have reported the fault my call was never closed and i was never called by your staff to ask me if my electricity is up. Please not that i am aware of the fact that i am not the only complainant but my issue occurs periodically whether its hot or cold, winter, summer, spring or autumn, scheduled or not scheduled.</p> <p> </p> <p>So i ask myself if this is the type of service Eskom gives to its paying customers then, why are we paying for this service if it does not meet its own requirements.</p> <p> </p> <p>Regards</p>