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I have been struggling to get assistance from Eskom since last year 2020 November. Until today I have been calling them and getting no proper response all they do is to send request to the Management to call me back and sort out my application.

I called Eskom asking them to assist me remove the cables which are blocking us from renovating .I was told to make a payment which they later on told me that the agent made a mistake by telling me to make a payment. After that I have been emailing calling with no luck .all I want is Eskom to remove the cables so that we can continue building .I don't want to get the third party to do because the cables are eskom's property. I am so frustrated and disappointed, I never knew that eskom treats their customers like this .I sent so many emails and complaints to customer service hoping that someone will assist but until today nothing has happened.