DW
Dawid W
1 reviews | Active since Mar 2019
12 Aug 2020, 23:05
Margin dropped on launch of "New" ESET Partner Program in COVID-19 without proper notification during COVID-19 lockdown
I noticed the margin on partner invoices dropped by half from the 1st of July 2020. I made a call to the call centre and the Troy Jones enlightened me that they introduced a new partner program in July [within the COVID lockdown] whereby if I don't have a certain quarterly spend, my margin will be cut to, according to 4DI, to a competitive 10% margin. I am a registered partner since 2007 and 4DI decided to introduce this new partner program within the COVID lockdown. Long story short, terrible, non-transparent communication, considering moving customers to another solution.
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