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HELLO PIETER Eserv Appliance Policy: Policy nr: ********** 182 – M Nuwejaar I have taken out Appliance Insurance with Eserv 3 years ago. I had an appliance emergency in 2016 of which they have repaired and again in ********** 0. I called Eserv on the 03/07/2018 to report my TV for repairs, and was told by Renay Pillay they will contact the Head office to verify my details before they can send out a contractor to do the repairs. After a week since I have not heard from them I called again, she said they could not pick up my details on the system, I told her this was strange since I have this policy for the last 3 years and the debit orders still go off my account. I called the Head Office myself and spoke to a lady called Devina, who said she will call me back after investigation. She did call the afternoon informing me that they could not pick up my details on them system and that the company is under new ownership. I was not informed in any way, in the 1st place I did not receive a copy of the contract which when I requested it I was told that it will be posted of which I never received. I sent Renay email on the 17/07/2018 and she informed me that I will be contacted by Devina shortly. I want to know where did my contributions go if they cannot find me on their system and if they are not going do anything regarding my claim my contributions should be paid back.

Regards M Nuwejaar ********** ********** 510265

Renay Pillay » Team Leader 1 Call ASAP » Accredited Services & Providers Tel » *** Fax » ********** Web » www.1callasap.co.za