Inefficient staff and customer service

This is on behalf of my husband who is a member of the Escape Gym Phoenix. He has made various enquiries on how to go about cancelling his gym contract as he is no longer in the area and is unable to attend the gym.

We have dealt with a number of the staff who were extremely rude and inefficient in helping us, stating that the contract is on a debit order therefore it cannot be cancelled and he should continue paying for the remaining nine months and when the contract is taken over by another member, he will receive the nine months subscription free.

This is unfair as the consumer protection act states that a consumer can request cancellation of a contract given a 20 business day written notice and all outstanding amounts be paid up to date.

Can someone help me getting in contact with senior management who will actually respond to our emails.