Escape Gym we do not want 5 months free after our contract expires we want refunds!

Since the lock-down was put into effect other gyms froze their clients accounts together with the Debit orders whilst our beloved Escape Gym froze their clients accounts but still debiting since April till date to make matters worst I know people whose contracts has expired & they are still being debited. Escape Gym does not want to refund us our money but when there is a debit order that does not go through their clients get charge a late payment fee of R90 together with their monthly fee. Escape Gym has offered in place of refunds 5 months free after contract is expired, the clients does not want 5 months free they want their refunds & when this is brought to the attention of Escape Gym they make it seem like they are doing us a favour which is unacceptable. Please may I ask that the Department of Sport & Recreation look into this matter because surely this is *******.