"bad service"

I have been a member at Escape gym for a year now. I took a contract for 3 people, and was told i could take off my mum in the future because i was not sure about signing her on yet. So i agreed. Come 3 months later i try to take my mum off my contract and i am told that i have to either pay her portion off or sell it to someone else. Come a further 3 months later, i get a friend who wants to purchase the membership from me, and i am told by the manager that it would cost me more to sell it than to keep it. Then due to a change of jobs i had to change my debit order dates which they muddled up and i ended up not being allowed access to the gym as the debits didn't go through until i paid the 1600 in cash, and was told its all fine i should be cleared. But today, a month later, i Am told i still owe one months fee and cannot train. When i call in to query, the lady just disappears off the line talking to people around her for 5 minutes without even informing me whats going on. And seems altogether confused at the situation until concluding i owe for a month that i'm sure i paid cash for.

The customer service aside. The overall maintenance is awful. In the phoenix gym there's always things not working, and most of the time its overcrowded. The staff are only worried about sales and getting new contracts they are not bothered about people that are already members. I am regretful that i have another 2 years till this contract is over.