When you are working at your home.. Do as u please

It is so hurtful how we being treated by our sisters, these people vowed that they will take care of us, they will protect us, they will serve with Batho Pele principles. Today I went there and I was told that the sister who needs to help me is on tea time... Wooow I must say because I waited for someone who took an hour fir tea time and they still gonna take their lunches it must be nice working for government or I must say their manager must be the most understanding person because while I was there, another patient comes for the first time and you can tell that the sister is bored asking why she must come at this time... And we here waiting for the big boss to come from tea... What is service delivery kanti?