Ermenegildo Zegna Sneakers - Defect Product, Poor Service

On 27 July 2019 I purchased Zegna sneakers from Ermenegildo Zegna store in Sandton, South Africa. In November 2019 I noticed the sneakers upper material showed cracks on both shoes.

I returned the shoes to the Sandton store, who where unwilling to exchange or refund the defect sneakers, their assessment was wear and tare!!! (3.5 months, I don't think so)

I contacted Zegna international customer care, who apologized for the service and promised resolution. I have sent 2 follow-up emails with only promises.

How can a premium brand like Ermenegildo Zegna's after sales service be so poor?