Amazing customer server,

Had my Megatronic repaired in April 2018. (known fault on the ZF box for this model), car is out of warrantee. (Car was due for a checkup at Erlemanns after December Holiday).

Driving down to Jeffreysbay I suddenly had a very mis behaving box just as I was about to reach Jbay. To the end that the car would not change gears the last 3Km and was stuck in 2nd. Phoned Mervin Monday morning 9th Dec, Car was loaded onto a car Transporter on Friday 13th and delivered at Earlemenns Tuesday 17th, Mervin phoned mid day on Tuesday after the gearbox was diagnosed and found some of the parts that was fitted in April failed, so a replacement order was raised against Audi. This/Tuesday also being their last day open before the xMas holidays. Erlemanns was going to reopen on Thursday the 3rd so expected them to then take apart the gearbox and wait for parts, start work, other words, did not expect my car repaired before end of this week 11th at the soonest, if not later so booked a hire car for myself for 2 weeks as transport once I got back to Jhb (which was this morning 7th), On Friday morning/ 4th at 09:15 Mervin phones me and informs me gearbox has been rebuild as per Audi's requirements, at their cost, and ready for collection, they then said they will pick me up at the air port, so I can cancel a hire car and don't need a Uber or anything.

Bottom Line, Erlemanns/Mervin, this is the type of service that makes a guy smile, that makes what could have been a nightmare start to the year end being a none event other than a smile. You redefined good service, set a new benchmark for companies to try and make as far as service to your customers are concerned. Happy to be a reference to anyone asking for one. George