Terrible Customer Service

I asked a simple question, "Why was I not contacted to settle this account", I receive excuses that sms's were sent and emails were sent. I spoke to 2 of the call centre staff and they proceeded to argue with me regarding the account. I then speak to the "CEO" of the company to settle the account and ask why an arrangement to pay the account was not done with me. The issue is the way in which I was dealt with; all three were rude, impatient, defensive and made excuses.

If you want your clients to have a positive experience, definitely DO NOT hire this company to handle your accounts.