1 reviews | Active since Feb 2011
WHY THE RUSH?????
So I received a call from a consultant who explained to me in detail how the process works. They then go on to say what amount is due by me and end up giving me the amount I need to pay on a monthly basis. I always thought one could choose the most affordable option. They asked for my banking details which I gave to them telephonically, then I received a notification on my banking app whereby I was asked to approve a monthly debit order. All of this while I didn't even have the time to read the fine print. Consultant says please sign and approve the debicheck so that they could proceed with my application. I feel I was rushed and was not comfortable with signing the document electronically. I therefore declined the approval for the debit order as I was still left in the dark about a few matters. Sorry if I offended any of your staff in any way. I don't appreciate being rushed with these things.
We appreciate your feedback and review. After conducting a thorough investigation based on your feedback, we have determined the following:
Upon reviewing the voice mandate between you and the sales consultant, it is clear that the consultant provided a detailed explanation of the entire process to you. You acknowledged and understood the payment plan and application process. You actively engaged with the consultant, asking questions which were answered satisfactorily, leading to your contentment with the feedback provided.
Regarding the payment option, you acknowledged and accepted the lowest payment option offered by our company. Additionally, concerning the provision of your banking details, the consultant clearly explained the necessity, to which you agreed and acknowledged.
We are aware of your profession as an online sales consultant, indicating your fami****ity with online application processes. As for feeling rushed during the call, please know that the sales consultant maintained professionalism and carefully took time to explain everything in detail.
Thank you for bringing these concerns to our attention.
Best regards,
We appreciate your feedback and review. After conducting a thorough investigation based on your feedback, we have determined the following:
Upon reviewing the voice mandate between you and the sales consultant, it is clear that the consultant provided a detailed explanation of the entire process to you. You acknowledged and understood the payment plan and application process. You actively engaged with the consultant, asking questions which were answered satisfactorily, leading to your contentment with the feedback provided.
Regarding the payment option, you acknowledged and accepted the lowest payment option offered by our company. Additionally, concerning the provision of your banking details, the consultant clearly explained the necessity, to which you agreed and acknowledged.
We are aware of your profession as an online sales consultant, indicating your fami****ity with online application processes. As for feeling rushed during the call, please know that the sales consultant maintained professionalism and carefully took time to explain everything in detail.
Thank you for bringing these concerns to our attention.
Best regards,