mjvr
monique janse van rensburg
1 reviews | Active since Apr 2026
07 Apr 2026, 12:26
Very bad service!! You will stress the whole way!!
I have joined Erase Debt SA and made my payments to them , my process is in the fourth month already. I feel like I am being ****med. Very very POOR communication. You never get through to them on their landline. When you get feedback from them , they request a good review without the concerns or queries or any proof that the process is in order and in good standing. I am very regretful that I have joined this company to assist me in what is supposed to be a very happy time in my life.
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Erase Debt SA's replyOfficial
07 Apr 2026, 12:53Good Day, Ms. Van Rensburg, Thank you for sharing your concerns. We are truly sorry to hear about your experience and understand how upsetting and worrying this situation must feel, especially when you are expecting support during an important time.
Please accept our sincere apologies for the communication challenges you’ve encountered. This is not the level of service we strive to provide, and we completely understand your frustration.
Kindly be assured that a Manager will be contacting you today to discuss your matter in detail, provide clarity on your process, and address all your concerns. We are committed to resolving this for you and ensuring that you feel supported and informed going forward.
We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply07 Apr 2026, 12:53
Official
Good Day, Ms. Van Rensburg, Thank you for sharing your concerns. We are truly sorry to hear about your experience and understand how upsetting and worrying this situation must feel, especially when you are expecting support during an important time.
Please accept our sincere apologies for the communication challenges you’ve encountered. This is not the level of service we strive to provide, and we completely understand your frustration.
Kindly be assured that a Manager will be contacting you today to discuss your matter in detail, provide clarity on your process, and address all your concerns. We are committed to resolving this for you and ensuring that you feel supported and informed going forward.
We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care